FAQs

Here, at Mini Mayhem we want to make it as easy as possible for all our customers, to be able to find the answers to some of the most frequently asked questions...

If you have a query and cannot find the answer below, please contact us

Admissions

Has there been changes made to your admissions process?

Yes, all customers must now pre-book their play session via our website. You can also now book up to a 2-hour session.

Is Toddler Morning still running?

Yes, Toddler Morning will return Monday 3rd January 2022.

What new safety measures have been put in place?

We have installed screen guards on reception and at our cafe, all staff will be wearing masks/gloves and only a limited amount of customers will be permitted in to our centre at any time. We have also upgraded our cleaning regime to include intermittent cleaning throughout the day and a 60-minute deep clean in the middle of the day.

Do I need to pre-book? 

You must pre-book if you would like to visit us. Please visit the pre-book page here.

 

Do you offer any concession discounts? 

Yes, we offer discounts to childminders, parents of twins and triplets, carers and children with special needs. Please visit our ‘Special Deals’ page on the website for more information. 

 

What are your opening times? 

Monday-Saturday: 9am-4.30pm, Sunday 10am-4.30pm. Last admission 1 hour before closing. Early closures and late finishes will apply at certain times, so please ensure you check our Facebook page and website for updates before you visit. We are open 7 days a week, except Easter Sunday, Christmas Day and Boxing Day. 

 

Do I pay for under 1’s? 

No, babies (under 1) are FREE.

Parties 

Which party packages can I book for my child's

birthday in 2021/2022?

We have various packages available to book, including: 'The Mini Package', 'The Mighty Package', 'Exclusive-Use' and 'Build a Bear'. The add-on of Build-a-Bear to the Exclusive package is also available. View our parties page for more info.

Can I book my child's 2022 birthday party?

Yes! All customers who pre-book their party, will be required to pay a 50% deposit to secure the booking.

What is the minimum number of guests for your birthday party packages? 

All our packages are a minimum of 10 children, (including the birthday child) except Build a Bear which is a minimum of 8. 

 

If a number of party guests do not show up to my child’s party, will I receive a refund? 

No, we are not able to offer any refunds on our parties.

Please see our terms and conditions page. 

Once I have booked my child's party, can I change the date?

If you would like to change the date of your party, you are welcome to do so as long as you give us at least 48 hours notice. If multiple members of your party cannot attend due to testing positive to COVID, we will happily move the date of your party to another available date.

 

Can I bring my own food in? 

No, due to insurance reasons we do not allow you to bring any of your own food or drink to include in your child’s birthday buffet. 

 

I want to check availability for my child’s birthday,

how can I do this? 

There are a number of ways you can do this: see our

Check Availability page, give us a call on 01293 538377 or email us on events.minimayhem@hotmail.com

Soft/Role Play

 

Is the role play area open at all times? 

Yes, our role play area is open.

 

How do you keep the play equipment clean? 

We have a strict cleaning regime in place, which all staff are trained to adhere to. Our play frames are cleaned religiously throughout the day and our role play area is cleaned after each session. If you have any concerns, please speak to the centre manager. 

 

Memberships 

 *please note: our membership scheme is not currently active.

Will I be tied in with a contract? 

No, all we ask is that you give us 30 day’s notice when you would like to cancel which will include paying 1 final month’s membership cost. 

 

As a membership customer, do I need to pay on event days?

Yes, event days are charged at a separate rate, membership customers are required to pay this if they wish to come along to an event day. 

 

Can I give my membership card to a friend or family member to use?

No, I’m afraid we ask that your membership card is not used by anyone other than the person whose name the membership is under.

Other 

What new safety measurements have been put in place?

We have installed a number of new safety measures including: screen guard on reception and cafe, face masks and gloves worn by all members of staff, hand sanitising stations, plus all customers are required to wear a mask and have their temperature checked on arrival.

Do you cater for allergies and intolerances? 

Yes, if you let a member of staff know when you would like to place a food order, we will do our very best to provide you with a list of items from our menu which may be suitable. 

 

Can we bring our own food and drink in? 

No, we ask that all food is purchased from our café. Exceptions may be made for allergies but please ask a member of staff for more details. 

 

Do you have any free parking? 

I’m afraid we do not have any free parking spaces within the mall, all customers are advised to look at all car parks surrounding the town centre to find the most suitably priced. 

 

Can I book online for event days? 

Yes, you can book your place for event days on our 'Book Now' page.