FAQ's

Here, at Mini Mayhem we want to make it as easy as possible for all our customers, to be able to find the answers to some of the most frequently asked questions...

If you have a query and cannot find the answer below, please contact us

Admissions

 

Do we need to pre-book? 

No, we do not offer pre-bookings. 

 

Do you offer any concession discounts? 

Yes, we offer discounts to childminders, parents of twins and triplets, carers and children with special needs. Please visit our ‘Special Offers’ page on the website for more information. 

 

What are your opening times? 

We are open 7 days a week, except Easter Sunday, Christmas Day and Boxing Day. Monday-Saturday: 9.30am-5.30pm, Sunday 10.30am-4.30pm. Last admissions 1 hour before closing. Early closures and late finishes will apply at certain times, so please ensure you check our Facebook page and website for updates before you visit. 

 

Do I pay for under 1’s? 

No, babies (under 1’s) are FREE.

Parties 

 

What is the minimum number of guests for your birthday party packages? 

All our packages are a minimum of 10 children, (including the birthday child) except Build a Bear which is a minimum of 8. 

 

If a number of party guests do not show up to my child’s party, will I receive a refund? 

No, we are not able to offer any refunds on our parties. Please see our terms and conditions page. 

 

Can I bring my own food in? 

No, due to insurance reasons we do not allow you to bring any of your own food or drink to include in your child’s birthday buffet. 

 

I want to check availability for my child’s birthday,

how can I do this? 

There are a number of ways you can do this: see

‘check availability’ page on our website, give us a call on 01293 538377 or email us on events.minimayhem@hotmail.com

Soft/Role Play

 

Is the role play area open at all times? 

No, our role play area is open at set times of the day. Role play current opening times are: 10am-2pm, 7 days a week. 

 

How do you keep the play equipment clean? 

We have a strict cleaning policy which all staff are trained to adhere to regularly. Our play frames are cleaned religiously at the end of each day and our role play area is deep cleaned once a week. If you have any concerns, please speak to the centre manager. 

 

Membership 

Will I be tied in with a contract? 

No, all we ask is that you give us 30 day’s notice when you would like to cancel which will include paying 1 month’s membership cost. 

 

As a membership customer, do I need to pay on event days? 

Yes, event days are charged at a separate rate, membership customers are required to pay this if they wish to come along on an event day. 

 

Can I give my membership card to a friend or family member to use? 

No, I’m afraid we ask that your membership card is not used by anyone other than the person who’s name the membership is under.

Other 

Do you cater for allergies and intolerances? 

Yes, if you let a member of staff know when you place a food order, we will do our very best to provide you with a list of items from our menu which may be suitable. 

 

Can we bring our own food and drink in? 

No, we ask that all food is purchased from our café. Exceptions may be made for allergies but please ask a member of staff for more details. 

 

Do you have any free parking? 

I’m afraid we do not have any free parking spaces within the mall, all customers are advised to look at all car parks surrounding the town centre to find the most suitably priced. 

 

Can I book online for event days? 

No, however you can RESERVE your space at any of our events via our ‘reserve your place’ page on the website.

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